Refund policy

Custom Products & Returns

At Bowee, we specialize in custom-made products tailored specifically for you. Because these items are personalized and manufactured to your unique specifications, we do not accept returns or exchanges for non-quality issues. Returns or refunds are only applicable if the item is defective, damaged, or if you received the wrong product.


Damages and Issues

Please inspect your order upon reception. Contact us immediately at boweeoffical@hotmail.com if the item is defective, damaged, or if you receive the wrong item, so that we can evaluate the issue and make it right.


Eligibility for Quality-Related Returns

To be eligible for a return due to a quality issue, your item must be:

  • In the same condition that you received it.
  • Unworn or unused, with all original tags attached.
  • In its original packaging.
  • Accompanied by the receipt or proof of purchase.

How to Start a Return

  1. Contact us at boweeoffical@hotmail.com with photos of the defect or damage.
  2. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package.
  3. Note: Items sent back to us without first requesting a return will not be accepted.


Non-Returnable Items

Aside from our custom products, the following items cannot be returned:

  • Perishable goods (such as food, flowers, or plants).
  • Personal care goods (such as beauty products).
  • Hazardous materials, flammable liquids, or gases.
  • Sale items and gift cards.


Exchanges

For qualified quality-related issues, the fastest way to ensure you get what you want is to return the item you have. Once the return is accepted, you can make a separate purchase for the new item.


European Union 14-Day Cooling Off Period

Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. The item must be in its original, unused condition with tags and packaging.


Refunds

We will notify you once we’ve received and inspected your return. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process the refund.

If more than 15 business days have passed since we’ve approved your return, please contact us at boweeoffical@hotmail.com.